Delivery Information


Providing fresh flowers anywhere in London, the UK and Ireland.

Unlike many of our competitors all our flowers are hand delivered. We are the florists and we make all our arrangements by hand. We don’t have faceless couriers who deliver bland boxes between parcels containing machine-arranged flowers straight from a production line. When you order flowers from us you know an actual florist has lovingly arranged your order.  


Flower Delivery Service

In order to ensure a speedy delivery of your flowers, please ensure you have included the full name, address details, including accurate postcode and telephone number of the intended recipient. You should also provide your daytime telephone number and e-mail address so that we can contact you in the event of any delivery problems. Incorrect personal details may lead to problems or delays in delivery of your chosen gift and extra delivery charges.

Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices. In such cases, the signature of the person authorized to receive the order shall constitute proof of delivery and fulfillment of the order.

We remind you that flowers are perishable items and advise you to select a delivery address where the flowers can be cared for on arrival. If the recipient is not at home at the time of delivery, the flowers will either be left at the reception, with a neighbour or returned to us. It remains solely your responsibility to ensure the delivery address for the recipient is current and correct and to as certain that the recipient is available to take delivery of the flowers at the delivery address, unless specific alternative delivery arrangements have been agreed with us. It is not our policy to call before delivery. In case of any delivery problems, we will contact the sender by phone or e-mail, please ensure that you provide us with a valid contact telephone number and email address. 

Please be aware that there is a minimum order value of £19.99 (exc delivery charge) when using our delivery service.


Monday to Friday 9:00 AM till 6 PM

Saturday 10.00 AM till 5 PM

Sunday CLOSED - no flower deliveries on Sundays except Valentine and Mother's Sunday

*We can be open on Sundays during peak times as Valentine or Mothers Sunday

Alcoholic Gifts

Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

Our driver may ask proof of identity to prevent breaking the law.

We keep our right to cancel any order. Money will be refunded on the account used during transaction and sender will be notified immediately. 


If your having problems ordering online

Due to the nature of the Internet, conditions outside of our control may affect the use of our website, typical examples of this include, Internet security software such certain firewalls, cookie barriers, and company network restrictions.

It is important to contact us if you have experienced any issues, as we can either complete your order over the phone, or talk you through the use of our web site. 

To contact us, please call 044 (0) 207 82195 22 or via e-mail

We will deal with your query as soon as we can during our working hours Monday to Saturday 9am to 5.30pm London time. 


Same Day Flower Deliveries

Orders placed before 2.00 pm GMT Monday to Saturday are guaranteed to be delivered the same day.
Orders placed after 2.00 pm GMT will be delivered the following day or any day after that same day.

If you have already placed an order and would like to amend it you can do so by contacting us over the phone or via e-mail quoting your order reference number.

We are closed on Sundays so customers should choose a delivery date for the day before or after.

The same rule applies for deliveries on the UK Bank Holidays.

Once you have placed an order and it is accepted, a confirmation e-mail will be emailed to the email address you specified. If you do not receive a confirmation e-mail in 30 minutes after placing an order please contact us via e-mail or over the phone 044(0) 207 821 95 22 during our working hours.

International orders must be placed at least 24 hours in advance of the delivery date.


Delivery Charges

Same Day Standard Delivery – £7.99 (flowers delivered between 9am and 6pm)

Next Day Standard Delivery – £5.99 (flowers delivered between 9am and 6pm)

Next Day AM Delivery - £9.99 (flower delivery before 1pm)

Next Day PM Delivery – £9.99 (flower delivery after 1pm)

Express delivery – £12.99 (*3 hour delivery)

*3 Hour delivery is from the time that you place your order. 3 Hour deliveries are only available from Monday to Saturday.

Please note: Prices are subject to change at any time without notice.

Delivery Time

We are unable to guarantee delivery at specific times, but we are normally able to deliver within the space of a few hours. Our normal delivery times are:

·          9am-5pm for orders going to a business addresses

·          9am-8pm for orders going to a residence, hotel or hospital

·          9am-3pm for orders going to a school

If you require a specific timed delivery please call us on 020782195 22. All timed deliveries usually carry a delivery surcharge.

During major holidays such as Valentine’s and Mother’s Day we are operating extended hours and our delivery time is 8am-8pm

To help us deliver flowers, we would welcome any additional delivery instructions at the time of ordering. Hand-tied flower arrangements are generally delivered in an aqua pack however we strongly recommend that the flowers are put in a vase with the flower food provided immediately upon arrival.

All our arrangements come with flower food and a gift card with your personal message.

All our flowers are subject of availability. Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another colour.

In the event of supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.  


Flower Deliveries to a Work Place

Please ensure you include the company name, full address and contact phone number of the recipient for any deliveries to offices. We are unable to accept orders where the full address has not been supplied.


Flower Deliveries to Hospitals

We gladly accept orders requesting delivery to hospitals, however please ensure you include the recipient’s surname, full address of the hospital and ward name or number on the order form.

Because space and vases are at a premium in hospitals, Hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.

Hospitals do not permit flower deliveries to Intensive Care Units. However some hospitals will place flowers outside the ward for the benefit of visiting families. 


Flower Deliveries to Hotels

We gladly accept orders requesting delivery to a hotel. However, when placing your order please ensure you have included the full address of the hotel, phone number, recipients room number (if known) and name of tour company (if applicable).  


Funeral Orders 

Please note that for any funeral orders we need more time to facilitate the requirements, arrange the product and arrange a specific time for the arrangement to be delivered. Therefore, please place your order at least 24-48hours before delivery time. 

When you place an order online or via our order hotline, you are able to specify the required flower delivery time. While placing your order, you will be given an option for funeral flowers, which allows you to specify the time of the funeral and name of the deceased.

If the flowers are to be delivered to a funeral director or chapel of rest, please provide as much detail as possible. We will take every care to ensure that your flowers are delivered in a timely manner.
It is important to ensure that you provide a contact telephone number for the intended delivery address, and for yourself should there be any difficulties with your order.

By selecting the option of funeral flowers, we will follow to your specified funeral time and instructions. Please note that any errors in delivery details may delay the delivery of your order, so please ensure that all details are accurate.


Mordern Flowers

Please take into consideration the size of your chosen item when providing the delivery address details as some items maybe heavy when transporting from work to home.

If you would like to order your gift from our Modern Flowers range please place your order 48 hours prior to delivery as we need more time to prepare the flowers or contact us directly via e-mail or over the phone +44(0) 207 82195 22

Please note: Additional delivery charges may apply to more than 2 items purchased for different delivery addresses. Contact us

Please feel free to browse our site and find that perfect gift for that special person.

Customer service
Order hotline
UK 0800 376 6547
+44 207 821 9700
Fax/head Office
+44 207 821 9522
Skype My status
Phone order form

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Memento Flowers is an independent London florist who specialises in providing our customers some of the finest and highest quality flower arrangements and fresh flowers in the UK. These days not many people have the time to stop by a flower shop, wait for them to get ready and then take them to their special one. This is why we can offer 24/7 online flower orders and same day flower delivery so your special one can receive their flower bouquets of roses or lilies or whatever you wish the same day. Sending flowers could not have gotten any easier. You can send a birthday bouquet with a few clicks. This is not limited to our flower delivery area as we work with other florists in the country; this means we can send your flowers same-day.
Same day flowers have become very popular as people don’t plan buying flowers it’s a spur of the moment thing. For this reason we also offer international flower delivery world-wide. As stated previously it cannot get any easier to buy flowers and even send flowers overseas.
We also offer next day flower delivery whether you want cheap flowers or expensive flowers; we are the florist for you. 
Have you heard that Memento Flowers also offers a range of wine gifts and champagne gifts? Why not have a look out our flower gift sets page.