Terms and Conditions


By placing an order on the Memento Flowers website or when calling our customer services team, you are agreeing to the following terms and conditions:

You must be over 18 to place an order for alcoholic products on the Memento Flowers website. By placing an order, you confirm that you or the recipient of an alcohol gift are over the age of 18.


All orders received are subject to acceptance by Memento Flowers and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

All prices shown are inclusive of VAT at the prevailing rate (currently 20%).


If you wish to change your order, please do so via the My Account area of the Memento Flowers website. We'll always do our best to make last-minute changes for you and we can guarantee changes (including to the delivery address and card message) requested on the day before delivery . Please note that once orders have been sent on the delivery no changes can be accepted.

For peak season (Valentine's Day and Mother's Day), we can accept changes to orders within 48 hours of the intended delivery date.


Orders can normally be cancelled up to 24 hours before the intended delivery date. You can cancel your order via the My Account area of the Memento Flowers website or by telephoning customer services. Please note that once orders have been sent on the delivery orders cannot be cancelled.

For peak season (Valentine's Day and Mother's Day), we can cancel orders within 48 hours of the intended delivery date.


Our website has a secure checkout (we use Thawte SSL Certificates and pass the FBI/SANS Internet Security Test), so we encourage you to place your orders online. On occasion, however, bank-related payment failures occur that prevent us from accepting your order immediately.

Occasionally, card details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing a random security check. In these cases, although we'll have received your order, we'll need to take payment over the phone. We'll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time.

Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.


We can guarantee timed delivery on all Funeral Orders.

Alternatively we offer a number of timed delivery options

AM delivery- Flower Delivery before 1PM (London, UK time)

PM delivery- Flower Delivery after Midday (London, UK time)

Express Delivery - Express Delivery Service when flowers are express delivered to the recipient


For full information related to our delivery-related policies, please see our delivery information page.


All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team. Please note that foliage and sundries (including vases) may be substituted without notice.

Customer service
Order hotline
UK 0800 376 6547
+44 207 821 9700
Fax/head Office
+44 207 821 9522
Skype My status
Phone order form

Local Special Offers

Local Offer

Eastern European Arrangements

Coporate flowers

Wine & Champagne

Our Full Collection of Flowers


Memento Flowers is an independent London florist who specialises in providing our customers some of the finest and highest quality flower arrangements and fresh flowers in the UK. These days not many people have the time to stop by a flower shop, wait for them to get ready and then take them to their special one. This is why we can offer 24/7 online flower orders and same day flower delivery so your special one can receive their flower bouquets of roses or lilies or whatever you wish the same day. Sending flowers could not have gotten any easier. You can send a birthday bouquet with a few clicks. This is not limited to our flower delivery area as we work with other florists in the country; this means we can send your flowers same-day.
Same day flowers have become very popular as people don’t plan buying flowers it’s a spur of the moment thing. For this reason we also offer international flower delivery world-wide. As stated previously it cannot get any easier to buy flowers and even send flowers overseas.
We also offer next day flower delivery whether you want cheap flowers or expensive flowers; we are the florist for you. 
Have you heard that Memento Flowers also offers a range of wine gifts and champagne gifts? Why not have a look out our flower gift sets page.